Location

Customer expectations have changed.

Faster responses, better service and more personalised experiences are now expected as standard.

At the same time, organisations are under pressure to improve efficiency, reduce operational costs and do more with existing teams.

AI is quickly becoming one of the most effective ways to achieve both.

Join us for an exclusive session where Digital Space, 8x8 Inc. and Cavell Group will explore how organisations are using AI to improve customer experience, increase productivity and create smarter service models.

• How AI is improving customer experience and service delivery
• Where UK organisations are investing in AI and CX transformation
• How AI is improving response times, agent productivity and customer satisfaction
• What high-performing customer experience teams are doing differently
• How to build a practical roadmap for AI adoption in your

Welcome & Why CX + AI Matters Now

Digital Space

An introduction to the changing customer experience landscape and why AI is becoming a key business priority.

The State of CX & AI in the UK

Cavell Group

Independent market insight into CX transformation, AI investment and what leading organisations are doing differently.

AI in Action: Practical Applications That Deliver Results

8x8 Inc.

Real-world examples of how AI is improving customer interactions, employee productivity and operational efficiency.

Customer Transformation Story

Digital Space + 8x8 Inc.

A practical customer story showing how AI-enabled CX transformation delivered measurable results.

Networking & Q&A

An opportunity to connect with peers, discuss challenges and share ideas.