Customer Experience Services
Connected. Consistent. Intelligent.
Equip your agents with everything they need.
Customer expectations have changed. These days, they want answers quickly, through their preferred channel, with no friction or repetition throughout the interaction.
That’s where our Customer Experience portfolio comes in, unifying communication tools, automate routine queries, and equip your agents with everything they need in one place, to ensure your entire customer journey is connected and easy to manage.
The challenge
Too many tools. Too many delays. Not enough insight.
Customers expect to interact across live chat, phone, messaging, email, and portals, during the same conversation. But when channels aren’t integrated, agents lack visibility, response times slow, and the customer experience suffers.
Internally, agents switch between platforms to find context, access history, or update systems, creating friction, errors, and frustration. Without a single platform, teams lose time while your customers lose patience.
At the same time, most operations underuse the data they have. Voice call recordings, transcripts, and feedback could be used to coach agents, track sentiment, or spot process gaps but only if they’re connected and analysed.
Our solution
Customer Experience built around your people and your customers.
Our CX portfolio brings together unified communications, mobile voice, call recording, AI automation, and analytics to improve service, simplify support, and increase visibility.
Whether you’re integrating Microsoft Teams, deploying a voice AI assistant, or tracking performance across hundreds of calls, we tailor the solution around how your teams work and how your customers want to engage.
We help you reduce channel switching, automate repetitive tasks, and give agents one view of the customer journey, all while using conversational AI and speech analytics to speed up resolution and improve coaching.
Explore Workplace Connectivity
Automated Customer Service
For intelligent automation that resolves routine queries through chatbots, voice AI, and self-service, improving speed and satisfaction.
Contact Centre as a Service (CCaaS)
For cloud-native customer engagement that unifies voice, chat, and digital channels.
Call Recording and Analytics
For capturing, storing, and analysing conversations to meet compliance requirements and improve performance through insight.
Mobile Voice
For secure, business-grade calling that follows your users anywhere and integrates directly with your UC tools.
Unified Communications and Collaboration
For enabling seamless voice, video, and messaging, connecting teams and customers wherever they are, on any device.
How we help
Unifying Communications
We integrate voice, video, and messaging so your teams work from one platform, wherever they are.
Enhancing Customer Journeys
We deploy AI, intelligent IVR, and chatbots to handle routine queries quickly and escalate only when needed.
Improving Agent Experience
We give agents context, call history, and live transcription in one place, so they spend less time searching and more time helping.
Capturing and Analysing Conversations
We record, transcribe, and analyse voice and digital conversations, unlocking insight and improving compliance.
Mobilising Voice Communication
We bring mobility to your UC solution, ensuring policy control across devices and networks, and agent availability even on the go.
Start your journey
Surface the easy wins that will make interactions more memorable and give your customers the experience they expect.
Our FREE Customer Experience Audit provides a clear, actionable report with the insight and expert recommendations you need to decide where best to invest your time and resources to connect even deeper with your customers.
Our point of view
“The modern Customer Experience requires a single platform to bring teams, customer information, and communication channels into a single place so your business can quickly and consistently respond no matter where the customer starts.
We help organisations connect the dots between people, tools, and data. With integrated platforms and intelligent automation, your agents get what they need, your customers get what they expect, and your service becomes a competitive advantage, not a cost.”
Why Digital Space for Customer Experience
Experts at the cutting edge
Trusted where it matters most
Secure without slowing down
We embed security, industry compliance, and data protection into every solution we deliver, all without impacting speed, usability or the customer experience.
Always on, always ready
How we deliver
Managed Services
Managing today
We take care of the platforms, infrastructure and services your business depends on so your teams can focus on growth, not firefighting. From basic coverage to enterprise-grade assurance, our Managed Services are designed to reduce risk, maintain availability and keep you moving forward.
Strategic Change
Building tomorrow
We deliver change with structure, clarity and confidence helping you reduce risk, increase value and modernise for the future. Our approach is built around real-world outcomes, not theoretical transformation.
The real FAQs for Customer Experience
Great customer experience requires a deep understanding of your customers, and how your agents can solve their needs swfitly, creating seamless journeys. Here are the common questions we hear on the principles of CX and how to put customers at the heart of what you do.
Can we integrate our existing UC platform into this?
Yes. We work with a range of hosted UC platforms, CRMs, and contact centre systems, to bring everything, including Microsoft Teams, together into one platform.
Will AI automation really reduce pressure on our agents?
Definitely. Chatbots and voice AI can handle common queries instantly, freeing up agents for more complex support.
How does speech analytics improve service?
It reveals patterns across conversations, helping you coach staff, improve resolution rates, and spot compliance risks early.
What makes your call recording different?
Ours is encrypted, searchable, and integrated with transcription, tagging, and alerts that support coaching and compliance.
How fast can we deploy?
We work in phases based on your readiness, starting with high-impact integrations, so that you can be live in weeks, not months.
What if our teams are mobile or remote?
No problem. We support mobile voice, single-number reach, and secure access from any device, so teams stay connected and consistent.
Do we need separate licences for each feature?
No. We build simple, scalable packages around your needs, with flexibility to grow or adjust as priorities change.
Can your platform support regulated industries?
Yes. We work with customers in finance, healthcare, legal, and public sector; all with built-in compliance and data control.
Do we need to replace existing systems?
Not always. We integrate with what you have and replace what holds you back, based on ROI and readiness.
Speak to an expert
Not sure where to start? Have a question we haven’t answered?
Our Customer Experience specialists are here to help.
Talk to us today and find out how we can take your customer interactions to the next level, surprising and delighting your growing customer base.
See the results
Explore real examples of how we’ve helped businesses create deeper connections with their customers.
Prezzo Italian
Prezzo Italian is one of the UK’s leading restaurant groups, operating around 100 locations nationwide.
Provide Community
Provide Community Interest Company (Provide CIC) aims to transform lives by delivering a broad range of health and social care services in the community, including education, treatment and caring in the Essex, East Anglia and Dorset communities. Working in community settings, such as community hospitals, community clinics, nursing homes, primary care settings, and within people’s homes, they provide more than 40 services to children, families, and adults, including online services.
BDR Thermea
A world-leading manufacturer operating in over 100 countries worldwide, BDR Thermea Group is on a clear mission to create smart thermal heating and cooling solutions with a near-zero carbon footprint for building owners and users globally.
Connect with Digital Space today
Explore how we can transform your business. Our tailored solutions have consistently delivered measurable results, helping customers overcome their challenges.