Managed IT services that let you focus on what’s next
Our managed IT services give you the peace of mind, performance, and protection you need without the distraction of day-to-day management.
From 24/7 IT support and managed network services to managed security services and managed cloud and hosting, we take responsibility for all the platforms, infrastructure, and tools your teams rely on.
Our service model
Our structured approach across three clear service levels encompasses reactive support, proactive maintenance and strategic oversight, with the ability to scale up as your needs evolve.
Respond
Reactive response
Reliable support when something breaks to ensure you’re back up and running ASAP.
- Incident management – 24x7 IT support to resolve solutions for our customers within agreed SLAs reducing impact due to downtime.
- Event management - proactive alerts of events across your IT stack monitored by our experienced team, reducing response times to issues.
- Asset and configuration management - We will track hardware, assets & support contracts to quickly identify impacted services during an incident.
- Critical vulnerability management - Ensuring your environment cannot be exploited or accessed for malicious intent.
- Service governance – Responsible for the quality and continuity of your service, advocating for you and your business within Digital Space.
OPERATE
Assured operations
Proactive management to reduce risk and improve uptime, in line with best practice.
- Change management – delivering change through our expert engineering teams safely and efficiently reducing risk of failure .
- Problem management – a process of identifying and resolving incidents root causes of persistent issues within a customer's estate.
- Proactive patch management – regular updates for the most stable and feature-rich experience, reducing downtime and improving productivity.
Also, including:
- Incident management
- Event management
- Asset & configuration management
- Vulnerability management
- Service governance
ASSURE
Optimised performance
Proactive strategic insight and optimisation ensure your network services are always ready to deliver.
- Strategic reporting – includes a complete report of business suggestions to improve the customers efficiencies, usage & cost benefits.
- Availability and performance management – reports on optimising the customers estates based on performance.
- Capacity management – measuring the capacity across the customers solution and reviewing the design to best fit the customers current needs.
Also, including:
- Incident management
- Event management
- Asset & configuration management
- Vulnerability management
- Patch management
- Change management
- Problem management
- Service governance
RESPOND
OPERATE
ASSURE
Always-on monitoring & incident response
24 hours a day, 7 days a week, 365 days a year.
Asset tracking & change control
24 hours a day, 7 days a week, 365 days a year.
Service oversight & reporting
Vulnerability risk management
Critical only.
Critical & High.
Critical & High.
Issue resolution & root cause analysis
Monday to Friday: 8-6pm.
Planned changes & improvements
Security & compliance updates
Performance & capacity planning
Uptime & resilience planning
Which package is right for you?
Tier
Best fit for...
Best choice If...
RESPOND
Essential coverage
Small businesses or teams with internal IT.
- You need dependable support when things go wrong.
- You manage patching and change in-house.
- You're focused on keeping operations stable.
OPERATE
Enhanced stability
Growing businesses looking to reduce risk.
- You’ve experienced downtime or recurring issues.
- You want to minimise operational risk.
- You need more predictable, scalable support.
ASSURE
Complete assurance
Mission-critical or regulated environments.
- Your systems must remain highly available.
- Downtime carries financial or reputational cost.
- You want a strategic partner, not just a support provider.
Start your journey
Not sure which is the right fit for you?
Our free initial consultation will help us understand and assess your risk profile, internal resource and future needs then recommend the right model to manage your IT infrastructure in the most time-efficient and cost-effective way.
What we manage
We apply our delivery model across all major IT functions, keeping your digital operations resilient, secure and compliant.
Managed IT support
Round-the-clock helpdesk services, incident resolution, and visibility through our Customer Space portal, so you always know what’s happening and what’s been resolved.
Managed network services
Always-on LAN, WAN and SD-WAN infrastructure combined with proactive monitoring approach to reduce incident volumes before they impact your teams.
Managed security services
Continuous patching, monitoring, and regulation alignment to ensure your environment remains secure, auditable and compliant to industry frameworks.
Managed cloud and hosting
Cost and performance-optimised, secure public, private, and hybrid cloud solutions with disaster recovery options available for further peace of mind.
Managed communications
Benefit from simplified platform management and smoother communication, with our suggestions improving both internal productivity and customer-facing experiences.
Managed compliance
Maintain continuous alignment with standards like ISO27001 and Cyber Essentials, without burdening to your teams. Plus, the option for vCISO oversight to enhance audit- and future-readiness.
Our point of view
“We believe support is only one part of the value equation, and the best Managed services, should actively drive your business forward, too. That’s why our delivery model blends reactive response, proactive maintenance, and strategic governance to cover every angle.
But you get to pick the level of support you want, giving you operational space and the confidence to focus on what matters most: your customers and your future. By taking ownership of your infrastructure, networks, security, and compliance, we free your teams to focus on growth, innovation, and customer experience.”
Why Digital Space for Managed Services?
Experts at the cutting edge
We bring deep technical experience and strategic insight into every engagement, solving complex challenges with proven, modern solutions.
Trusted where it matters most
We support operations in retail, finance, healthcare, and beyond, offering advice that stands the rigours of regulated environments.
Secure without slowing down
Compliance, security and governance are embedded into everything without affecting business agility, performance, or user experience.
Always on, always ready
Our consultants stay at your side at every step of the journey; before, during and after your transformation, with ongoing insight and support.
The real FAQs for Managed Services
Managed services mean different things to different organisations. Maybe you see them as a safety net when for things go wrong, or a strategic partner that helps drive continuous improvement. This section answers the most common questions we get about how our services work and what’s included at each tier.
Do you offer true 24/7 IT support?
Yes. Our Respond tier delivers round-the-clock monitoring and incident response, every day of the year. If a fault is detected or reported, our technical support desk acts immediately, working alongside engineers and your team to restore services. Even outside of standard hours, we have escalation procedures and dedicated resources in place to minimise downtime.
What’s the difference between Respond, Operate, and Assure?
Respond provides essential support including fault resolution, event monitoring, and incident management. Operate adds proactive maintenance such as patching, capacity planning, and structured change management. Assure includes everything in Respond and Operate plus strategic governance, advanced vulnerability management, and performance optimisation for highly regulated or mission-critical environments.
Can you work alongside our internal IT team?
Absolutely. Many clients use us as an extension of their IT department — handling specific functions such as network monitoring or security patching while their in-house team focuses on innovation and end-user support. We adapt to your processes and toolsets to ensure a seamless fit.
Do you manage complex, multi-vendor environments?
Yes. Our vendor management function coordinates directly with your suppliers to streamline issue resolution, remove duplication of effort, and maintain a consistent service experience, even where multiple providers are involved.
How do you approach security patching and vulnerability management?
We classify vulnerabilities by severity and respond accordingly. In the Respond tier, we patch critical vulnerabilities within agreed timeframes. Operate and Assure tiers expand this to include both critical and high-severity issues. Where relevant, we can also patch medium and low vulnerabilities on request.
Can you help us meet industry compliance requirements?
Yes. Our managed compliance services maintain alignment with frameworks like ISO 27001, Cyber Essentials Plus, and PCI DSS, as well as sector-specific regulations. We embed compliance into our managed service delivery, ensuring audit readiness and ongoing governance without adding to your workload.
Do you provide regular reporting and performance reviews?
Yes. Operate and Assure tiers include regular service reviews, performance reporting, and strategic recommendations. These reviews ensure you have complete visibility of service health, incidents, and improvement opportunities.
Can your services scale as our business grows?
Yes. Our service tiers are designed to evolve with you. We can scale coverage, increase service levels, or add managed functions as your infrastructure expands, or your compliance needs change.
Do you support hybrid or multi-cloud environments?
What’s included in your Customer Space portal?
The portal gives you a real-time view of your service estate, including open tickets, service status, performance metrics, and account details. It also provides a direct channel for raising incidents, requests, and change tickets.
Can you provide temporary or specialist resources for projects?
Yes. Through our Resource-as-a-Service model, we can provide skilled engineers, security specialists, or project managers to meet short-term or specialised requirements without adding permanent headcount.
How quickly do you respond to incidents?
Response times vary by priority level and SLA, but for critical issues in the Respond tier, we aim to start triage within 30 minutes and resolve within agreed target times. Our monitoring platforms help us identify and act on issues before they become service-impacting.
Ready to Stabilise and Scale?
If your business is growing but your IT support isn’t keeping up, or if you’re spending too much time fixing problems rather than planning ahead, we can help.
See the results
Explore real examples of how we’ve helped businesses stay secure and resilient.
Prezzo Italian
Prezzo Italian is one of the UK’s leading restaurant groups, operating around 100 locations nationwide.
Provide Community
Provide Community Interest Company (Provide CIC) aims to transform lives by delivering a broad range of health and social care services in the community, including education, treatment and caring in the Essex, East Anglia and Dorset communities. Working in community settings, such as community hospitals, community clinics, nursing homes, primary care settings, and within people’s homes, they provide more than 40 services to children, families, and adults, including online services.
BDR Thermea
A world-leading manufacturer operating in over 100 countries worldwide, BDR Thermea Group is on a clear mission to create smart thermal heating and cooling solutions with a near-zero carbon footprint for building owners and users globally.
Connect with Digital Space today
Explore how we can transform your business. Our tailored solutions have consistently delivered measurable results, helping customers overcome their challenges.