Information
We take our commitment to providing high-quality services seriously. The Information below is to address and resolve any concerns you may have.
Policies
An alphabetical list of most of our externally relevant policies & reports is provided below if you are looking for a policy that is not listed below, please contact us at [email protected]
Acceptable Use, Fair Usage and Traffic Management Policy
Anti-Slavery and Human Trafficking Statement
Broadband Service Change Policy
Cancellation Policy
Code of Ethics Policy
Change Management Policy
Complaints Policy
Data Centres Access Policy
Data Retention Policy
Device Patch Management Policy
Environmental Policy and Procedure
Fixed Telecoms Modernisation Safeguards and Ceasing Charter
Gender Pay Gap Report
General Terms & Conditions
Health and Safety Statement of Intent
Incident Management Procedure
Major Incident Management
Master Services Agreement
Power Overage Policy
Privacy Policy (Business Partners, Suppliers, Subcontractors)
Privacy Policy (Customers)
Problem Management Policy
Tariffs and Charges
Compliance
Compliance
Environment Social & Governance (ESG)
Environment Social & Governance (ESG)
Frameworks