Providing Amazon Connect & AWS Managed Services for Provide CIC
Provide Community Interest Company (Provide CIC) aims to transform lives by delivering a broad range of health and social care services in the community, including education, treatment and caring in the Essex, East Anglia and Dorset communities. Working in community settings, such as community hospitals, community clinics, nursing homes, primary care settings, and within people's homes, they provide more than 40 services to children, families, and adults, including online services.
The Challenges
Provide’s core values are care, innovation and compassion and they wanted a contact centre that could:
Be Automated
For a faster and more
responsive service
Scale with Demand
Be Cost Effective
so that more could be spent on care
Support Multi-Channel Customer Communication
(phone, chat and web
self-service)
“Amazon Connect has been a great solution for us, enabling us to provide a better quality of care for our staff and customers. Innovation is important to us but we also needed a reliable managed service, Digital Space were able to deliver both and continue to be very responsive”.”
Chris Wright
Director IT & Transformation, Provide
The Solution
We presented ourselves as a partner of choice by focusing on:
Being a reliable managed service provider with expertise in Connect
Our experience as an AWS Managed Service Partner
Our specific competence in Amazon Connect
Our built-in softphone on the Connect platform, which added voicemail, extensions, holidays and automated customer satisfaction surveys to the basic Connect service
The Results
Digital Space helped Provide migrate from its current legacy telephony platform in tight timescales, making significant improvements along the way. The end result is a more resilient, reliable, extendable solution, which will continually improve the provision of many of
its services.
Our ongoing, managed service for the environment also ensured continued reliability in terms of scalable outcomes and productivity.
Explore our detailed case study
Download our case study and learn how we helped Provide migrate from its current legacy telephony platform.
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