Space to provide innovation, growth and efficiencies for the customer
Toolstation is one of Britain’s fastest growing suppliers of tools, accessories, and building supplies. Founded in 2003, providing a service based on value and convenience, with more than 500 branches across the UK.
Toolstation contracted Digital Space to help the business implement a new network and help migrate the business away from its old analogue telephony solution to a more reliable and efficient cloud solution.
Connectivity, security, LAN and WiFi solution was implemented across all 500 sites, at Toolstation’s Head Office and at its four distribution centres. WiFi access points were installed and configured to provide complete warehouse coverage, greater performance and to enable voice picking for their employees so they could easily use headsets to support them in their job role.
Retiring its former legacy PSTN solution, Digital Space also deployed Mitel’s Cloud Flex platform and organised 500 SIP DECT (Digital Enhanced Cordless Telecommunications) services to be installed at all Toolstation’s UK retail locations.
Highlights
Network transformation completed in three months
Helping to optimise costs
Award-winning project
Confirmed as UC Deal of the Year at UC Partner Awards
UC solution deployed in six weeks
To all 500 stores
Improved customer experience
Greater resiliency on the new network
“We appreciate the scale and complexity of the projects within the scope of communications and collaboration. Toolstation moves at a fantastic pace, and having a supplier that can keep up with us was key to a successful outcome.
Digital Space provided innovation, simplicity and sound delivery practices across two significant transformation pieces; Store and Distribution network, and then Telephony. The collaboration between internal and partner teams has added more value – allowing us to concentrate on end-to-end services that underpin our fantastic customer proposition both in stores and online.”
Barry Lee
IT Operations Manager at Toolstation
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