Cloud Contact is designed to deliver unique, industry-leading experiences by providing scalable, hosted and unified communications to anyone, at any time. Hosted, delivered and managed entirely from Digital Space's UK data centres for complete security and UK data sovereignty.
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Cloud Contact is our ‘best-in-class’, secure, UK hosted, UC proposition for UK businesses and employees; offering flexible solutions to fit a hybrid way of working and take your communications to the next level.
Secure I Cost-effective I Efficient
Tailored to suit your business needs, you choose the communications solution you want, and, as your business evolves, your solution can be adapted to fit.
Delivered through our bespoke, differentiated proposition, we can leverage our VDC capability and build your UC solution in own Data Centres across Telford, Newport & Newark.
Connected I Managed I Hosted
Digital Space's privately owned data centres
Allow us to provide a unique UC&C solution that offers the flexibility, and scalability that similar subscription services do not.
With your hosting and subscription all managed under one roof, your solution is easier to change, maintain and offers robust security and data sovereignty across the board.
Features overview
- Cloud based telephony: with the PSTN Switch-Off looming, be future-ready with cloud telephony whilst reducing costs by retiring legacy on-premise systems and migrating to cloud-based telephony for modern-day, hybrid working.
- MiCollab UC: allows your employees to collaborate via chat, video calls and meetings alongside sharing documents from wherever they are, thus maximising your business's working practises.
- Integrations: bringing together external applications so administrators can have a single centre of control.
- Virtual hosting: increased security and peace-of-mind by hosting customer data and information in our VDCs (virtual data centres).
- Managed Services: an experienced and expert team dedicated to monitoring your services so that your service runs smoothly without heavy manual input.
Benefits overview
- Choice: This subscription model offers a range of solutions and options, wrapping up your choices into an easy-to-understand monthly payment.
- Flexibility: Build the perfect package based on your communication, collaboration and customer experience requirements. Products, applications and services can also be adapted or added to unlock new capabilities as your business needs evolve over time.
- Opportunity: Cloud Contact can help transform your business operations, by using new technologies to improve customer and user experiences.
- Security: Hosting your solution in our virtual environment will offer a level of confidence and security that is unparalleled in Public Cloud experiences; giving you peace of mind that your data is secure, available, and fully managed by our teams.
Cloud Contact capabilities
Employee experience
- Basic telephony systems
- Instant messaging and chat
- Desktop & mobile clients available
- Corporate directory
- MiCollab meetings
- Open integration capability
- MiVoice integration for Salesforce
- Automatic Call Distribution (ACD)
End-Customer experience
- Omnichannel (email, SMS, web chat)
- Interaction recording
- Quality management
- Speech analytics
- Insights for management and analysts
Success story
Carlsberg, a brand known around the world for their beer, needed to move their 10-year-old premises-based Mitel MiVoice MX-ONE system as part of their UK office relocation. They used this opportunity to move to a flexible, cloud-based communication solution from Mitel. Their new, cloud-based platform provides an integration of voice communications system with Microsoft Azure cloud, and an easily scalable foundation with reduced CAPEX/OPEX, stronger cybersecurity posture.
Talk to our experts today and let us help you address your key challenges when it comes to managing your voice systems and contact centres.
