Aim for the highest levels of customer satisfaction, optimise revenue opportunities and build brand loyalty.
Innovative technology has had a drastic impact on the retail environment, changing the way customers engage and interact with brands, raising expectations for their customer experience.
As a Cloud Managed Service Provider (MSP), we offer ‘best of breed’ cloud solutions by working with market leaders in cloud communications. For our public cloud, connected retail solution we’re working with 8x8, a market leading, enterprise-class and innovative cloud communications provider.
Together, we offer a powerful combination of Digital Space as an agile, immersive and value driven partner, and 8x8 as a reliable, secure, and scalable platform.
The result? Connected retail solutions that deliver personalised services through a single cloud communication platform that maximises revenue, enhances customer and employee experiences, builds brand loyalty and interaction, and improves
self-service avenues.
Digital Space has a long and successful history as a strategic technology partner in the retail sector and we are Unified Communications and Collaborations (UC&C) experts. We use this expertise to deliver tailored, flexible and powerful connected retail solutions ranging from 200 to 5,000 staff, and we use our knowledge to help you gain a competitive edge in customer engagement and maximise your revenue.
We will quickly identify how a connected retail solution can address your specific operational goals, based on our deep understanding of retail workflows, customer interactions, and common challenges. You will benefit from a clear vision of the outcomes you can achieve, a project that is designed to drive maximise your return on investment, and overcome connectivity and project challenges with confidence.
Our connected retail solutions have a strong customer engagement focus; using personalisation and AI driven insights to instil processes that inspire customer loyalty and brand value at every touchpoint, whether it’s in your stores, contact centres, or supply chains.
4 reasons to choose Digital Space’s connected retail solution, powered by 8x8.
- Maximise revenue generation: Maximise upon every spend opportunity by adopting seamless workflow integration, payment processing, call recording, SMS messaging for marketing campaigns and an optimal cost-per-interaction model.
- Deliver an appealing customer experience: Use self-service, personalised information, seamless interaction touch points and powerful analytics (speech analytics and sentiment analysis) to create a great customer experience and maximise upon every spend opportunity.
- Build a connected, productive workforce: By using a with a proven, right-size, cloud-native platform that connects agents, back office, warehouse, suppliers and stores across locations and devices, including laptops, mobile devices and Teams, you can create powerful workflows, one-touch resolution, SMS marketing, and call analytics – Such capabilities will help maximise operational efficiency and simplify customer enquiry resolution for queries or problems.
- Create a sustainable and secure organisation: Advance your sustainability agenda by adopting a cloud-based platform to reduce carbon emissions. Leverage centralised administration as well as a single governance and privacy policy to protect customer data.
Benefits overview:
Better customer experience through omnichannel solutions
Effective personalization and automation
Attract customer engagement by supporting the customer buying journey
Process optimisation from front to back-end operations
Wider contact centre solutions
Refreshed cloud telephony systems
Scalable solutions to fit your retail organisation
Seamless hybrid working practices / remote work solution
Solutions overview:
Use case analysis and success stories
your own, personally tailored Unified Communications project to identify and instil a connected retail solution that will maximise revenue and reduce operating costs
Solutions demos
through an context driven demonstration, we’ll uncover what really matters to you, link this to the value of the technology and how your teams can transform ways of working
Business case assessments
creating a clear justification for change by using our tailored proposal to refine a cost-case and highlight the operational efficiencies you'll gain
Migration and onboarding plans
to help you visualise the ways your process and service teams will adapt to take advantage of the new technology alongside accelerating 'time to value'
