With December fast approaching, we’d like to let you know about our Christmas Change Freeze and what this means for you.
The services that we provide are in high demand leading up to Christmas and over the New Year, so we want to ensure that they will continue to operate as expected, without interruption.
That’s why we won’t be making any changes to our internal infrastructure, including physical assets providing shared services contained within our data centres during that period. By doing this, we are reducing the risk of unexpected outages to as low as possible, ensuring you can continue to trade without worry or simply have a peaceful break with family and friends.
We have scheduled the following change freeze which will take effect on Monday, 9 December 2024, through to Thursday, 2 January 2025.
There will be medium and high levels of change freeze, which are detailed within the Change Risks section of our Change Management Policy.
Monday, 9 December to Sunday, 15 December inclusive.
During this period, we will be operating a partial freeze (Medium Level) which will be reflected in the following way.
- Low-risk changes can be performed as usual
- No moderate or high-risk changes can be made
- Emergency changes to resolve major service outages are permitted
Monday, 16 December to Wednesday, 1 January inclusive.
To ensure that critical services are appropriately protected over the key festive dates, we will be operating a complete change freeze (High Level) during this time.
This means that no standard or normal changes can be made, and any emergency changes to resolve major service outages will go through an enhanced approval process.
From Thursday 2nd January, changes will be processed as normal.
If you require further assistance or have queries relating to the Christmas change freeze, please contact our Network Operation Centre on 0330 3339900, by selecting option 1.
We appreciate your understanding during this freeze and hope you enjoy your Christmas and New Year with family and friends.
