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News and insights We've Earned Mitel's Technical Excellence Badge!

We’ve Earned Mitel’s Technical Excellence Badge!

We’re delighted to announce that we have earned Mitel’s Technical Excellence badge with a TPI (Technical Performance Excellence) score of 100%!

Designed to measure partner performance when engaging with Mitel Product Support Services, the TPI calculation is based on the following three KPI’s: use of web tickets, defects identified and the number of ‘level 1’ tickets raised.

Partners scoring above 80% are eligible to earn this badge, which means our 100% TPI score reflects our fantastic service quality.

We look forward to continuing our partnership with Mitel for further customer value and service.

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We’ve Earned Mitel’s Technical Excellence Badge!

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