Digital Space Christmas Change Freeze 2025
Our Change Freeze is coming – find out all you need to know here
With December fast approaching, we want to let you know about our Black Friday and Christmas Change Freezes and what this means for you.
As demand increases over the festive season, we take extra steps to ensure our services remain reliable and uninterrupted. To minimise the risk of disruption, we’ll be implementing scheduled change freezes on our internal infrastructure and shared services during this period.
By doing this, we’re protecting critical systems and helping you continue to trade confidently — or simply enjoy a peaceful break with family and friends.
Change Freeze Schedule
Wednesday 26 November, 09:00 – Wednesday 3 December, 18:00
A complete change freeze to protect critical services during the Black Friday period.
- No standard or normal changes will be made.
- Only emergency changes to resolve major outages will be permitted, via enhanced approval.
Level: High
Wednesday 10 December, 08:00 – Wednesday 17 December, 23:59
A partial change freeze ahead of Christmas.
- Low-risk changes may be performed as usual.
- No moderate or high-risk changes.
- Emergency changes permitted for major service outages.
Level: Medium
Thursday 18 December, 00:00 – Monday 5 January, 07:59
A complete freeze to protect systems over Christmas and New Year.
- No standard or normal changes will be made.
- Emergency changes to resolve major outages will follow the enhanced approval process.
Level: High
Normal change activity will resume at 08:00 on Monday 5 January 2026.
Why We Do This
Our change freeze ensures:
- Maximum service stability during peak demand.
- Reduced risk of unexpected outages.
- Continuous uptime for your critical systems and applications.
This proactive approach means you can maintain operations — or take time off — knowing your services remain secure and reliable.
Need Support?
If you have any questions about the change freeze or require assistance, please contact our Network Operations Centre:
Phone: 0333 220 0222